Contact your bank for personalised support
Your bank or financial institution is the best place to start. They can answer questions about your cheque account and walk you through alternative ways to pay
HELP WITH THE TRANSITION
Your bank can help you make the move
Banks and financial institutions are aware that some customers may have difficulty managing this change and can provide assistance to customers with alternative payment methods.
Cheque users are urged to contact their bank or financial institution if they have questions about their cheque account or want to discuss alternative ways to pay.
Below are some useful links for those seeking more information on the transition away from cheques, the plans for cheques at Australia’s major banks and resources to help build digital banking skills.
Useful links
Cheque handling at major banks
If your bank or financial institution is not listed, please contact them directly for information on cheque services
Australia and New Zealand Banking Group (ANZ)
Cheque updates | ANZ 
Bank of Queensland (BOQ)
Cheque Changes | BOQBendigo and Adelaide Bank
Personal cheques | Bendigo BankCommonwealth Bank of Australia (CBA)
It’s time to phase out cheques National Australia Bank (NAB)
Changes to cheques | How we can help you prepare - NAB People First Bank (formerly Heritage and People’s Choice Banks)
Changes to People’s Choice cheque facilities | People's Choice Westpac Banking Corporation
Cheques And Bank Cheques | Westpac Digital (banking) literacy help
Not all Australians are experienced in making digital payments. There are number of channels designed to help older Australians including in-branch assistance at banks and customer support services on the phone.
In some cases, relatives or friends may want to assist older Australians in understanding digital payment options and how to use them.
Below are some links to resources designed to help Australians get started in the digital environment.
In some cases, relatives or friends may want to assist older Australians in understanding digital payment options and how to use them.
Below are some links to resources designed to help Australians get started in the digital environment.
Be Connected. Every Australian online.
Be Connected - Every Australian onlineGood Things Foundation. Free support for over 50s.
Be Connected | Good Things Foundation Cheques Transition Program
Australia's Cheques Transition Plan
Australia’s Cheques Transition Plan | Treasury.gov.auAusPayNet's Cheques Transition Program
Cheques Transition | Australian Payments Network 
Still have questions?
Our FAQs section covers common concerns about the phasing out of cheques.
View FAQs